I thought that Donna was very experienced and knowledgeable in the car business. Not only that but she was real and very nice and personable to both me and my wife. Donna was not overbearing and gave us space to really look and make a decision on our own. She was able to answer all our questions pertaining to purchasing the vehicle and I was very satisfied with her and the staff at Auction Direct. A very family type atmosphere. Donna also worked very hard to get me the best financing possible and i was very satisfied with that outcome. If I ever need to purchase another vehicle I will definitely come by and see Donna at Auction Direct. Just a really good overall experience with NO BUYERS REMORSE.